Here are some common inquiries we receive regarding our cleaning services. We've compiled them below for your convenience and hope they'll address any concerns you may have.

Do I need to commit to a long-term contract to avail of the service?

 Certainly not. We understand that your schedule can be hectic, so our services are flexible to accommodate your needs. We do not require any long-term contracts or commitments.

For how many years have you been providing home cleaning services?

Since 1994, we have been delivering top-notch and professional home cleaning services.

Do you have insurance coverage?

Yes. Go Scrubbers is comprehensively insured with liability coverage of up to 1,000,000 dollars to safeguard your home and provide you with a sense of security.



What towns do you service?

Alamo Heights, Balcones Heights, Bandera, Boerne, Bulverde, Castle Hills, Castroville, Cibolo, Converse, Devine, Elmendorf, Fair Oaks Ranch, Floresville, Garden Ridge, Grey Forest, Helotes, Hill Country Village, Hondo, Kirby, La Vernia, Leon Valley, Live Oak, New Braunfels, Wimberly, Olmos Park, Pleasanton, Poteet, San Antonio, San Marcos, Sandy Oaks, Schertz, Seguin, Selma, Shavano Park,  Terrell Hills, Universal City, Von Ormy, Windcrest

Can you tell me about the details included in your cleaning service?

 Kindly refer to our comprehensive house cleaning checklist for an overview of the tasks we execute for each cleaning type.



Can you tell me about eco-friendly house cleaning?

We provide a pampering experience to all of our clients by utilizing eco-friendly house cleaning services at no extra cost. Our approach involves using natural cleaning products rather than harsh chemicals, ensuring that your home is cleaned with care and concern for the environment.

Are the cleaning supplies provided by your company?

We provide all the cleaning supplies necessary for a thorough cleaning of your home at no extra cost.



What can I anticipate during your initial cleaning session with us?

During your first appointment, our team will bring all the necessary cleaning supplies and equipment to your home to ensure a thorough cleaning. As this will be our first visit to your home, we may take a bit longer to familiarize ourselves with the layout and unique features of the space. However, future appointments will be more efficient as we become more familiar with your home.

Is there any preparation required before your scheduled visit?

To ensure the most effective cleaning, it is recommended to tidy up your space prior to your cleaners' arrival. By straightening up your items like toys and clothes, the cleaners will be able to concentrate solely on the cleaning process without having to spend time organizing items. This will help maximize the cleaning outcome by allowing the cleaners to focus on removing dust and grime.



Can I expect the same cleaner for each scheduled appointment?

Yes. Our commitment to providing reliable and consistent service means that you will have a designated cleaning expert for every appointment. We understand that trust is essential when it comes to cleaning your home, which is why we make sure you have a familiar face to rely on. A team of two experienced cleaners will always work together to ensure that your home is thoroughly cleaned to your satisfaction.

What is the general cost for cleaning services for my home? - One of the factors that determines the cost of our cleaning service is the size of your home and the level of cleaning it requires. For routine house cleaning, the starting cost is $100, while for one-time thorough cleanings, the starting cost is $200. Keep in mind that larger homes may have a higher rate. You can find more information about our cleaning service rates on our website.

Is it necessary for me to be home during the cleaning session?

The choice of scheduling cleaning appointments is entirely yours. Some customers opt for cleaning while they are out for work or other engagements, while others prefer to be present during the process. Regardless of your preference, you can count on us to provide you with top-notch housekeeping service that is guaranteed to meet your expectations.

Is it possible to cancel or change the date of my scheduled appointment?

In case you need to reschedule your appointment, we kindly request that you give us at least 24 hours' notice. With sufficient notice, we can arrange for a more suitable time or cancel your appointment altogether, as per your preference.

In what manner will you gain access to my home on the days scheduled for cleaning?

We understand that everyone has their own preferences and concerns, so we leave the method of entry up to you. There are a few options to choose from: 1. Provide us with a key. 2. Leave a key under the doormat on the day of cleaning. 3. Share the code to the garage. 4. Leave the door unlocked on the day of cleaning.

Can I expect a refund if I'm not satisfied with the cleaning service?

If for any reason you are not satisfied with your cleaning, we encourage you to contact us within 24 hours. We will send a team back to your home to make it right. Your satisfaction is our top priority, and we are committed to ensuring that you are happy with the service you receive.

Do you offer house cleaning gift certificates?

 Our cleaning gift certificates are available for purchase to celebrate any special occasion or event.

How and when do I pay for my cleaning services?

You're expected to settle your bill once the cleaning service is done. We support various payment modes, including cash, checks, and major credit or debit cards. You may also settle your bill online by visiting our payment center and making a payment with your credit card.